You may return an item for refund or replacement within 30 days of the shipment date. Shipping and handling charges are non-refundable. Unless product is damaged in shipping, then a UPS claim must be filed. No later than two days of receiving damaged product. All returns must be accompanied by the packing slip. When you return an item, follow the instructions on the packing slip, and most importantly, please indicate the reason for the return. You may want to insure your return;we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.